Terms and Conditions

The Lucas Play brand, including its trademarks, product designs, brand assets, website content, product specifications, packaging, creative assets, and related intellectual property, is owned, controlled, and governed by:

Lucas Play Group L.L.C–FZ
A company incorporated in the Meydan Free Zone, United Arab Emirates
(“Lucas Play Group”, “Lucas Play”, “we”, “us”, or “our”, where the context relates to the brand owner and intellectual property owner)

Lucas Play products are sold to customers through authorised local operating companies acting under licence and authority from Lucas Play Group.

Authorised sellers by territory

United States
Lucas Play Creations LLC
Wyoming, United States

Canada
Lucas Play Creations Canada Inc.
Canada

Each such entity is an “Authorised Distributor” for its territory.

Where these Terms refer to the “Seller”, this means the Authorised Distributor responsible for accepting, processing, fulfilling, supporting, and administering your order in the territory into which your order is sold.

These Terms govern both:

a. your use of the website, storefront, and related digital content and services; and
b. any order you place for Lucas Play products through the website, online checkout, Shopify storefront, marketplace listing, or other approved online sales channel linked to these Terms.

These Terms apply in addition to any other policies made available on the website, including our Privacy Policy, Shipping Policy, Returns Policy, and any product care, safety, warranty, or promotional terms published from time to time. To the extent of any inconsistency, the more specific policy will apply to the relevant subject matter.

You may use this website only for lawful purposes and only in accordance with these Terms.

By using this website or placing an order, you represent that:

a. you are legally capable of entering into a binding agreement in your jurisdiction;
b. any information you provide is true, accurate, current, and complete; and
c. you will not use the website in any manner that is unlawful, fraudulent, abusive, defamatory, infringing, harmful, or commercially exploitative without authorisation.

You must not:

a. copy, scrape, crawl, frame, mirror, republish, or systematically extract website data or content without prior written consent;
b. interfere with the operation, security, availability, or integrity of the website;
c. introduce viruses, malicious code, bots, or harmful material;
d. attempt to gain unauthorised access to any system, server, database, account, or network connected with the website;
e. use the website in a way that infringes our rights or the rights of any third party; or
f. use our trademarks, brand assets, product photography, descriptions, or content in trade, advertising, resale listings, social media, or marketplace listings without express written permission.

We may suspend, restrict, or terminate access to the website at any time where we reasonably believe there has been a breach of these Terms, misuse of the website, suspected fraud, or unlawful activity.

All right, title, and interest in and to the Lucas Play brand and all associated intellectual property is and remains exclusively vested in Lucas Play Group L.L.C–FZ, unless expressly stated otherwise in writing.

This includes, without limitation:

a. trade names, trademarks, logos, slogans, and brand identifiers;
b. product concepts, product designs, specifications, patterns, dimensions, fit, construction details, and technical product documentation;
c. packaging, inserts, labels, artwork, imagery, graphics, videos, and creative materials;
d. website layout, text, copy, product descriptions, software elements, databases, and compilations;
e. copyright works, design rights, know-how, confidential information, trade dress, and other proprietary rights, whether registered or unregistered.

Authorised Distributors are licensed and authorised to market and sell genuine Lucas Play products in their approved territories, but they do not acquire ownership of the Lucas Play brand or intellectual property by reason of distribution, sale, marketing, customer support, or local compliance activity.

No right, title, licence, or interest is granted to you except the limited right to use the website and purchase genuine products for personal or internal business use, in each case subject to these Terms.

We aim to ensure that product descriptions, photography, colours, dimensions, features, sizing information, care guidance, safety information, and availability details are presented as accurately as reasonably possible. However:

a. product imagery is illustrative and may vary slightly depending on device display, lighting, manufacturing tolerances, or product updates;
b. dimensions, weights, and specifications may be subject to reasonable manufacturing tolerances;
c. product availability is not guaranteed until an order has been accepted by the Seller; and
d. we reserve the right to amend, discontinue, withdraw, or limit products, variants, bundles, promotions, or availability at any time without prior notice.

Nothing on the website constitutes a binding offer to sell until the relevant Seller accepts your order.

By placing an order, you submit an offer to purchase the selected products from the Seller for your territory.

A contract for sale is formed only when the relevant Seller accepts your order. Order confirmation emails acknowledging receipt of your order, payment authorisation, or checkout completion notices do not necessarily constitute acceptance. Acceptance occurs when the Seller confirms dispatch of the goods or otherwise expressly confirms acceptance of the order.

The Seller may, to the extent permitted by law, refuse, cancel, or limit any order before acceptance, including where there is:

a. an error in price, description, promotion, tax, shipping charge, or availability;
b. suspected fraud, abuse, unauthorised resale, or unlawful activity;
c. a payment issue or failure of verification;
d. a breach of these Terms; or
e. an inability to ship to the stated address or territory.

If an order is cancelled after payment has been taken, the relevant Seller will arrange reimbursement of the amount properly due in accordance with applicable law and the payment provider process.

The legal seller and merchant of record for your purchase is the Authorised Distributor serving the territory into which your order is placed and accepted.

Accordingly:

a. United States orders are sold by Lucas Play Creations LLC;
b. Canadian orders are sold by Lucas Play Creations Canada Inc.

The Seller for your territory is responsible for, as applicable:

a. entering into the sales contract with you;
b. payment collection and payment processing arrangements;
c. invoicing and transaction administration;
d. shipping, fulfilment, delivery handling, and operational customer support;
e. administering returns, refunds, chargebacks, and customer care; and
f. compliance with local consumer, product, labelling, and sales requirements applicable to the sale in that territory.

Lucas Play Group L.L.C–FZ remains the owner and controller of the Lucas Play brand, product standards, and intellectual property framework, but is not the merchant of record for local customer sales unless expressly stated otherwise on a specific channel or checkout.

The Seller may use authorised third-party fulfilment, warehousing, logistics, and returns-processing partners to store inventory, fulfil orders, deliver goods, and process physical returns in the relevant territory. For example, orders sold to customers in the United States may be fulfilled and physically returned through Amazon Multi-Channel Fulfillment (MCF) and associated authorised return-processing locations, while remaining orders of the Seller for that territory.

Prices displayed on the website are shown in the currency applicable to the relevant storefront or market. While we take reasonable care to present accurate pricing, errors may occur.

Unless expressly stated otherwise, displayed prices are intended to reflect the price payable for the product before any optional add-ons and inclusive or exclusive of taxes only to the extent required by applicable law and the applicable storefront configuration. Shipping charges, if applicable, will be shown at checkout or otherwise before completion of your purchase.

You are responsible for reviewing the full order summary before submitting your order.

To the extent applicable:

a. sales tax, GST, HST, VAT, or similar transaction taxes may be charged in accordance with law;
b. customs duties, import charges, brokerage fees, or similar border charges may apply where clearly identified or where the sale model requires customer payment under the applicable shipping arrangement; and
c. promotional codes, discounts, bundles, and offers may be subject to separate conditions and may be withdrawn or corrected where issued in error.

Payments are processed through approved third-party payment processors, commerce platforms, marketplaces, or channel partners used by the relevant Seller. By submitting payment information, you represent that you are authorised to use the payment method provided.

We do not guarantee that any particular payment method will always be available.

Shipping timelines are estimates unless expressly stated otherwise. Delivery dates are not guaranteed and may be affected by carrier delays, customs processing, weather, force majeure events, address errors, or other matters outside reasonable control.

For certain territories, including the United States, shipping, warehousing, and physical returns handling may be performed through authorised third-party fulfilment partners designated by the Seller.

Specific shipping terms, fulfilment timelines, delivery restrictions, title transfer points, and any lost parcel procedures are set out in the applicable Shipping Policy and, where relevant, local law.

Unless otherwise required by applicable law, risk in the goods passes in accordance with the delivery terms applicable to the relevant sale channel and territory. Title to goods transfers only when the Seller has received payment in full for the relevant order and applicable law permits such reservation of title.

You are responsible for ensuring that delivery information is accurate and complete.

Returns, refunds, exchanges, and related after-sales support are administered by the Seller for your territory in accordance with:

a. the applicable Returns Policy published for that territory or storefront; and

b. any mandatory consumer rights and remedies that apply under local law.

Nothing in these Terms excludes, restricts, or limits any statutory guarantee, consumer protection right, or legal remedy that cannot lawfully be excluded or limited.

Where a product is returned, eligibility, condition requirements, timing, proof of purchase, refund method, deductions, and exclusions will be assessed in accordance with the applicable Returns Policy and mandatory law.

Lucas Play products must be used only in accordance with any product instructions, care information, warnings, age guidance, packaging notices, or safety materials provided with the product or published on the website.

You are responsible for using products appropriately and for ceasing use where a product appears damaged, defective, altered, misused, or not suitable for the intended user.

Normal wear and tear, misuse, improper storage, accidental damage, unauthorised modification, failure to follow care instructions, or use contrary to warnings may invalidate voluntary warranty treatment where permitted by law.

If you submit a review, testimonial, comment, photograph, video, suggestion, idea, or other material to us or to one of our approved sales channels, you confirm that:

a. you own the content or have all necessary rights to provide it;
b. the content is accurate, lawful, and not misleading;
c. the content does not infringe any third-party rights or contain harmful, unlawful, abusive, defamatory, or obscene material.

To the extent permitted by law, you grant Lucas Play Group and its Authorised Distributors a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, publish, adapt, distribute, and display such content for brand, promotional, operational, evidentiary, customer service, and commercial purposes.

We may monitor, remove, refuse, or moderate content at our discretion.

Any promotion, launch offer, introductory sale, bundle, discount code, or giveaway is subject to availability, stock limits, campaign rules, and these Terms.

Unless expressly stated otherwise:

a. promotions cannot be combined;
b. promotions have no cash value;
c. promotions may be withdrawn, suspended, or corrected where published in error; and
d. orders may be cancelled where misuse, duplication, automated exploitation, or unauthorised resale activity is suspected.

Products sold through our consumer-facing channels are intended for end users unless otherwise agreed in writing.

We reserve the right, to the extent permitted by law, to refuse orders, cancel transactions, limit quantities, suspend accounts, or decline support where we reasonably suspect that products are being purchased for unauthorised resale, diversion, marketplace arbitrage, export contrary to territorial controls, or other misuse inconsistent with our authorised distribution model.

Our products may be offered through third-party platforms, marketplaces, social commerce channels, payment providers, and service providers. Your use of those services may also be subject to the terms, policies, and technical limitations of those third parties.

Links to external websites or services are provided for convenience only. We do not necessarily endorse and are not responsible for third-party content, systems, acts, omissions, availability, or policies.

Your use of the website and any purchase is also governed by the applicable Privacy Policy, which explains how personal data is collected, used, disclosed, stored, and protected in connection with Lucas Play websites and sales operations.

Where necessary for order administration, customer support, fraud prevention, logistics, legal compliance, quality control, brand governance, or group operational management, personal data may be processed by the relevant Seller, Lucas Play Group, and approved service providers, subject in each case to applicable law and the Privacy Policy.

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, secure, free from harmful code, or always available.

Nothing in these Terms excludes any warranty, guarantee, representation, or condition that cannot lawfully be excluded under applicable consumer law.

o the fullest extent permitted by applicable law:

a. Lucas Play Group and each Authorised Distributor exclude liability for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, loss of revenue, loss of opportunity, loss of goodwill, or loss of data, arising out of or in connection with the website, these Terms, or any purchase;
b. where liability cannot be excluded, it is limited to the maximum extent permitted by law; and
c. in relation to the sale of products, the liability of the relevant Seller is limited, where legally permissible, to the repair, replacement, resupply, or refund of the affected product or the amount paid for it.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot be excluded, or any other liability that cannot lawfully be excluded or limited.

You agree to indemnify, defend, and hold harmless Lucas Play Group, the relevant Seller, and their respective officers, directors, employees, agents, licensors, contractors, successors, and assigns from and against any claims, liabilities, losses, damages, costs, and expenses arising from or relating to:

a. your breach of these Terms;
b. your misuse of the website;
c. your infringement of intellectual property or other rights; or
d. your violation of any law or the rights of any third party,

except to the extent caused by our own breach of law or duty.

We are not liable for any failure or delay in performing obligations to the extent caused by events beyond reasonable control, including acts of God, natural disasters, flood, fire, epidemic, pandemic, war, terrorism, civil unrest, governmental action, sanctions, carrier disruption, labour shortage, cyber incident, infrastructure failure, utilities outage, or interruption of supply chains or technology services.

You agree that contracts, notices, disclosures, communications, confirmations, and records relating to your use of the website or any order may be provided electronically, including by email, website posting, account notification, or checkout interface, and that such electronic records satisfy any legal requirement for communications to be in writing to the extent permitted by applicable law.

Because the Lucas Play structure separates brand/IP governance from local sales operations:

a. matters relating primarily to the ownership, validity, use, protection, governance, and enforcement of Lucas Play intellectual property, brand assets, and group-level proprietary rights are governed by the laws applicable to Lucas Play Group L.L.C–FZ and, where relevant, the United Arab Emirates; and
b. matters relating primarily to consumer sales, checkout, payment processing, delivery, returns, refunds, and local statutory rights are governed by the mandatory laws applicable to the Seller and customer transaction in the relevant territory.

Where a dispute concerns a sale transaction, the courts or tribunals having jurisdiction under the applicable local consumer law framework shall apply. Where a dispute concerns brand ownership or group intellectual property rights, Lucas Play Group reserves the right to seek relief in any court or forum of competent jurisdiction.

If any provision of these Terms is held to be invalid, unlawful, unenforceable, or ineffective, that provision shall be construed as narrowly as necessary and, if required, severed to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right, remedy, power, or privilege under these Terms shall operate as a waiver of that right or remedy.

These Terms, together with any policies expressly incorporated into them, constitute the entire agreement between you and the relevant Lucas Play entity or Seller in relation to the subject matter to which they apply, except where additional written terms expressly apply to a specific promotion, wholesale arrangement, or channel.

We may amend these Terms from time to time to reflect changes in our business operations, websites, sales channels, legal requirements, policies, or product offering.

The updated version will be posted on the website with the revised “Last updated” date. To the extent permitted by law, your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms. For orders already accepted, the Terms in force at the time of acceptance will generally apply unless mandatory law requires otherwise.

For customer support relating to an order, return, delivery, or refund, please contact the Seller responsible for your territory using the contact details provided on the relevant storefront or support page.

For legal notices, intellectual property matters, or brand governance enquiries, contact:

Lucas Play Group L.L.C–FZ
Meydan Free Zone
Dubai, United Arab Emirates
Email: notice@lucasplay-creations.com

For U.S. customer sales support:
Lucas Play Creations LLC
5830 East 2nd Street, Suite 7000 #15524, Casper, Wyoming. 82609, United States
notice@lucasplay-creations.com

For Canada customer sales support:
Lucas Play Creations Canada Inc.
Vancouver, British Columbia. Canada
notice@lucasplay-creations.com